Warranty Terms

Warranty Information

Effective Date: 30 March 2026

At Essential Coffee SG, we are committed to providing high-quality products and reliable equipment. This Warranty Information outlines the coverage and conditions applicable to products purchased through our website.

Each of our machines has warranty terms and conditions specific to the purpose and use of the equipment. After installing your new Essential Coffee machine please ensure you complete and return your warranty card to our head office.

If you have purchased a separate extended warranty from an Authorised Supplier please refer to that warranty for terms and conditions as that warranty has been sold outside of standard terms. We encourage you to register your extended with our main office along with your warranty card.

1. General Warranty

  • Warranty coverage applies to manufacturing faults and defects under normal use.
  • Warranty periods vary depending on the product and manufacturer.
  • Warranty is valid from the original date of purchase.

Proof of purchase is required for all warranty claims.

2. Coffee Machines & Equipment

  • Coffee machines and commercial equipment are typically supplied with manufacturer warranties.
  • Warranty terms may vary depending on the brand and model.
  • Equipment may require professional installation and regular servicing to maintain warranty validity.

Where applicable, machines supplied under service agreements or loan arrangements may be subject to separate terms and conditions.

3. Warranty Conditions

Warranty coverage applies only when:

  • The product is used in accordance with manufacturer guidelines.
  • The product has been properly maintained and serviced, where required.
  • The product has not been modified, misused, or damaged through improper handling.

4. What Is Not Covered

Warranty does not cover:

  • General wear and tear.
  • Consumable items (for example, filters, seals, cleaning products, and similar items).
  • Damage caused by misuse, neglect, or improper installation.
  • Damage caused by power surges, water quality issues, or other external factors.
  • Unauthorised repairs or modifications.

5. Servicing & Maintenance

Regular servicing is recommended to ensure optimal performance and maintain warranty coverage.

Failure to maintain equipment in accordance with manufacturer recommendations may void the warranty.

6. Warranty Claims

To submit a warranty claim:

  1. Contact us with your order details.
  2. Provide a description of the issue.
  3. Include photos or videos where possible.

We will assess the issue and advise on the next steps, which may include repair, replacement, or further inspection.

7. Shipping for Warranty Claims

  • Customers may be required to return products for inspection.
  • Shipping costs for warranty claims may be the responsibility of the customer unless otherwise agreed.
  • We recommend using a tracked shipping method.

8. Limitation of Liability

To the maximum extent permitted by law:

  • Essential Coffee SG is not liable for any indirect or consequential loss arising from product use.
  • Liability is limited to repair, replacement, or refund of the product at our discretion.

9. How to Maintain Your Machine Warranty

The cleaning and maintenance guidelines provided for each machine is an essential component to producing consistent quality beverages that keep your customers coming back.

Make sure you note the following items outlined in your user manual in order to maintain your warranty.

  • What water conditioning system is specified?
  • Is there a specified milk quality and milk refrigeration temperatures specified?
  • Does it specify a type of coffee bean (mix/roasting) and appropriate grinder settings?
  • How often do you need to clean the equipment – daily/weekly?
  • Have I trained my staff to follow the cleaning procedures?
  • At what frequency do I need to replace water filter?
  • What is the recommended period between services?

10. Quality Consumables

The quality of consumables used can impact the wear and tear of your equipment. It also affects the taste and consistency of the beverages you serve. We encourage all our clients to understand what consumables should be used with their equipment.

The Essential Coffee Group has spent years developing not only the equipment we sell but the right consumables for our beverage solutions.

For all our coffee equipment we recommend using premium beans sourced from the highest quality producers and roasted within the last three months to ensure freshness and taste. Check the beans supplied have passed through a “De Stoning System” to remove any stones or foreign objects that may cause damage to your grinder.

For Automatic coffee systems we have designed our own unique blends of automatic coffee machine milk and chocolate to maximise flavour profiles and increase the performance and reliability of our coffee equipment.

11. Contact Us

For warranty enquiries or support, please contact:

Essential Coffee SG
Email: info@essentialcoffee.com.sg
Phone: +65 3105 2031