Privacy Policy
Effective Date: 30 March 2026
Essential Coffee SG (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party providers)
Order Information
- Products purchased
- Order history
- Transaction details
Technical Information
- IP address
- Browser type and device
- Pages visited and browsing behaviour (via cookies)
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver products and services
- Communicate with you about your order
- Provide customer support
- Improve our website and user experience
- Send marketing communications (only if you opt in)
3. Sharing Your Information
We do not sell your personal data.
We may share your information with trusted third parties, including:
- Payment providers (e.g. Stripe, PayPal)
- Shipping and logistics partners
- Website and analytics providers (e.g. Shopify, Google Analytics)
These providers only use your data to perform their services.
4. Cookies & Tracking
We use cookies to:
- Enable website functionality
- Remember your preferences
- Analyse website traffic
You can disable cookies in your browser settings, but some features of the website may not function properly.
5. Data Security
We take reasonable precautions to protect your personal information, including:
- Secure (SSL) encryption
- Trusted payment gateways
- Restricted access to sensitive data
However, no method of transmission over the internet is 100% secure.
6. Your Rights
You may:
- Request access to your personal data
- Request corrections to your data
- Request deletion of your data
- Opt out of marketing communications
To do so, contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Essential Coffee SG
Email: info@essentialcoffee.com.sg
Phone: +65 3105 2031
10. Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your transaction.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.
11. Marketing Communications
If you subscribe to our mailing list, we may send you updates, promotions, and news about our products and services.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.