Appliance & Coffee Machine Technician
| Location: |
Gold Coast |
| Work type: |
Full Time |
| Classification: |
Trades & Services -> Technicians |
THE COMPANY
Essential Coffee Group (ECG) is a wholly owned private business, operating throughout Australia, New Zealand, Philippines, Singapore, Europe & the United Kingdom. Essential Coffee Group proudly leads the market in the supply of premium quality, European source coffee machines, slush & margarita machines, soft serve machines and associated products through its flagship brands; I Luv Coffee Express, I Luv Coffee, I Luv Slush & Espresso Essential.
Essential Coffee Group has a positive culture through their 5 heart values:
- Honesty
- Excitement
- Attitude
- Respect
- Teamwork
Our brand is focused on providing coffee systems (among other products) to businesses of all shapes and sizes, not only coffee retailers but service centres, offices, beauty salons, schools and much more! We assist business owners by providing a wide range of solutions with outcomes such as; staff satisfaction, increases in productivity and customer satisfaction along with high retail profits for “on-sellers” of great coffee.
For more information please visit us at: www.essentialcoffee.com.au
THE OPPORTUNITY
By joining the team at the ECG you will be a part of a niche and exciting division of a highly successful team. We are seeking a part time (4 days per week) Technician with basic knowledge and experience working on appliances, or consumable product machines. You’ll be working amongst a supportive team of people that will provide you with training and the essentials to execute your role. If you have the passion for servicing and making our customers experience special, then we want you!
KEY RESPONSIBILITIES
- Respond to Technical issues from customers within agreed Service Level Agreements
- Resolve Technical issues in a fast and professional manner
- Keeping customer updated on the progress of resolving issue
- General workshop repairs
- Monitor and assign all Technical Calls
- Diagnosing issues over the phone and attempting to solve technical issues over the phone
- Diagnosing and problem solving technical issues
- Maintaining customer relations
- onsite servicing (onsite servicing may require travel)
- Commissioning and repair hot and cold beverage dispensing machines
- planning daily schedules by analysing work orders
- Investigating technical complaints and resolving the issue
- Ordering and gathering components and parts
- Installing equipment and machines
- completing forms, reports and logs for repairs
- Performing preventative maintenance
EXPERIENCE & QUALIFICATIONS
- Current manual drivers licence
- Restricted Electrical Licence (preferred, although not essential)
- Refrigeration, electronics or Electrical Trade Certificate IV (preferred, although not essential)
- Previous experience in electrical services industry would be beneficial (although not essential)
PERSONAL ATTRIBUTES
- Excellent problem solving and diagnostic skills
- Quality focus
- Customer relationships driven
- great reporting and supply management skills
- Positive attitude with the ability to adapt and learn new skills and concepts
- ability to manage and handle a high level of pressure
If you fit the above selection criteria and believe you have what it takes to perform this role, then we want you! Please email your resume and cover letter to remy@essentialcoffee.sg.
